Privacy Policy

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Effective Date: 01/01/2025
Last Updated: 04/04/2025

Mystic Journeys (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of all clients, prospective clients, and visitors (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your information across all platforms, including our website, SMS communications, consultation services, and any other means by which we interact with you.

Information We Collect

We collect the following types of personal information, either directly from you or automatically when you interact with our services:

Personal Information You Provide

• Name, email address, phone number
   
• Billing or payment information (processed securely through third-party providers)
   
• Demographic information
   
• Any information you provide during consultations, assessments, or questionnaires
   

Automatically Collected Information

• Device type, browser, operating system
   
• IP address and location (as allowed by device settings)
   
• Website usage data (e.g., pages visited, time spent)
   
• SMS interaction data (e.g., message delivery status, response rates)
   

Sensitive Information

Only with explicit consent, we may collect spiritual, emotional, or wellness-related data shared during private sessions. This information is kept strictly confidential and used solely to provide the services requested.

How We Use Your Information

We use your personal information to:

• Provide, personalize, and improve our services
   
• Respond to inquiries and schedule sessions
   
• Send appointment reminders and updates via email or SMS
   
• Offer promotional messages (only with your consent)
   
• Send relevant content or resources
   
• Comply with legal and regulatory obligations
   
• Prevent fraud or abuse of our systems
   

Legal Bases for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent (e.g., email/SMS marketing)
   
• Contractual necessity (e.g., providing booked services)
   
• Legitimate interest (e.g., improving our services)
   
• Legal obligation (e.g., tax or recordkeeping requirements)
   

Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share your information with:

• Trusted third-party service providers (e.g., scheduling apps, payment processors, CRM platforms)
   
• Legal authorities when required by law or to protect our rights
   
• Successors or acquirers in the event of a business transfer
   

All third-party providers are bound by strict confidentiality and data protection agreements.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access – Request a copy of your personal data
   
• Correction – Request correction of inaccurate or incomplete data
   
• Deletion – Request deletion of your data ("Right to be Forgotten")
   
• Objection – Object to certain types of data use
   
• Restriction – Request we limit the use of your data
   
• Data Portability – Request your data in a portable format
   
• Withdraw Consent – Withdraw any consent previously given
   

To exercise any of these rights, email us at: josh@ourmysticjourneys.com

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., financial or legal obligations). Once data is no longer needed, it will be securely deleted or anonymize.

International Transfers

Your data may be processed or stored in countries outside your own, including the United States. We ensure such transfers are compliant with GDPR and other applicable laws, using standard contractual clauses or similar safeguards where necessary.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance functionality and analyze performance. You may control cookie preferences through your browser settings or opt-out using available tools.

SMS and Email Communications

We only send marketing communications via SMS or email with your prior opt-in consent. You may unsubscribe at any time by:

• Replying “STOP” to SMS messages
   
• Clicking the “unsubscribe” link in emails
   
• Contacting us directly at josh@ourmysticjourneys.com
   

Transactional communications (e.g., booking confirmations) may still be sent as necessary.

Children’s Privacy

Mystic Journeys does not knowingly collect data from individuals under the age of 16 without verified parental consent. If we discover such information has been collected without consent, it will be promptly deleted.

Security Measures

We implement industry-standard safeguards to protect your personal information, including encryption, firewalls, secure servers, and access controls. However, no system is 100% secure, and you are encouraged to take precautions with your own devices and information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in laws, technologies, or our practices. When we do, we will revise the "Last Updated" date and may notify you via email or SMS if material changes are made.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Mystic Journeys
Email: josh@ourmysticjourneys.com
Phone (SMS): (520) 504-4521
Website: https://ourmysticjourneys.com